Privacy Policy

How we handle personal information, how we contact people about accounts, and how you can stop calls from us.

Effective November 9, 2026

This Privacy Policy explains how Lonestar Business Solutions LLC ("Lonestar," "we," "us") collects, uses, shares and protects personal information. It covers people whose accounts we own, visitors to lbsllconline.com, and businesses and people who contact us. It also explains how we contact people by phone, and how to stop calls from us.

Who we are

Lonestar purchases consumer accounts that the original lender or a later owner has closed, and works to resolve them. When we contact you about one of those accounts, we are acting as a debt collector, and we follow the federal and state laws that apply to debt collection. We also provide accounting, receivables and back-office services to businesses.

Information we collect

About accounts we own

From the seller of the account. When we purchase an account, we receive information from the original lender or the previous owner, such as the account holder's name, address, phone number, date of birth, Social Security number, the original creditor, account number, balance, charge-off date and payment history.
From data and location services. To find current contact details and to keep our records accurate, we obtain information from service providers that compile public records and other sources, such as current addresses and phone numbers, and whether a person has filed for bankruptcy or has died.
From you. Information you give us on a call, in a letter or email, or through this website, including disputes, payment arrangements and communication preferences.

From this website

Forms. When you use a form on this site, we collect what you enter, such as your name, phone number, email address, mailing address, reference number and message.
Permission to call. If you check the optional callback box on one of our forms, we record your phone number, the date and time, and the exact wording you agreed to (see Permission to call).
Do Not Call requests. When you ask us to stop calling, we record your phone number, the date, how the request reached us, what you asked for, and any name or note you choose to give.
Technical information. Our hosting provider automatically processes technical information such as your IP address, browser type and the pages you request. We use it to deliver the site, keep it secure and prevent abuse of our forms. This website does not use advertising or analytics tracking cookies.

About businesses we work with

When we provide services to a business, we receive the information we need to do that work, which may include information about its customers, vendors or employees. We use that information only to provide the services the business asked for.

How we use information

To contact people about accounts we own, verify accounts, handle disputes and arrange payments.
To keep contact details accurate and to identify accounts that must not be collected, such as accounts in bankruptcy or of people who have died.
To respond to inquiries and provide the services businesses ask us for.
To record permission to call and to honor Do Not Call and other communication requests.
To operate and secure this website and our business, and to comply with the law.

We do not sell personal information. We do not share your phone number or your permission to call with other companies for their own marketing.

We share personal information only as needed to run our business and as the law allows:

Service providers that work for us and may use the information only to provide their service: website hosting and data storage (Amazon Web Services), email (Microsoft 365), telephone service (Vaspian and its partners, which carry our calls, apply our Do Not Call list, and may review our numbers and calling practices to confirm our calls are legitimate), account software, data and location services, payment processing, and printing and mailing.
Attorneys and professional advisers, and others where the law requires it, such as in response to a subpoena or court order.
A buyer or successor, if an account or our business is sold or reorganized.

When we contact you about an account, we do not discuss the debt with anyone other than you, your spouse, your attorney, or others the law allows.

How we contact people about accounts

We contact people about accounts we own by phone, by mail and, where they have agreed, by email.

We call only between 8 a.m. and 9 p.m. in your local time, and we limit how often we call. If you tell us a time or place is inconvenient, or that you have an attorney, we stop calling then, there, or you.

Our website forms include an optional checkbox that is not checked unless you check it yourself. It names Lonestar Business Solutions LLC and states that a live representative may call you about your inquiry or the services you requested. You can send any form without checking it.

If you check the box, we keep a record of the phone number you entered, the date and time, and the exact wording you agreed to, in our secure records system. You can withdraw this permission at any time in any of the ways listed below. Asking us to stop calling withdraws it automatically.

Your communication choices and how to opt out

You can ask us to stop calling you, to contact you only in writing, or to contact your attorney instead, at any time and for any reason, in whichever way is easiest for you:

Online: submit your number on our Do Not Call / Opt Out page. No account is required.
On a call: tell the representative you are speaking with.
By phone or voicemail: call 833-870-2447.
By mail: Lonestar Business Solutions LLC, 1070 Montgomery Rd, Unit 697, Altamonte Springs, FL 32714.

Every request, however it reaches us, is entered on one central Do Not Call list. That list is applied to every call we make, including scheduled calls and calls dialed by hand, and we stop calling a number as soon as the request is recorded. A number stays on the list until you tell us otherwise, and loading new accounts into our systems does not remove numbers from it. We keep a record of your request so that we can continue to honor it.

Disputes and verification

You can ask us to verify an account, or dispute it, at any time on our Your Account page, by phone or by mail. Please don't send full Social Security or account numbers through this website.

How long we keep information

We keep account records for as long as we own or service the account and afterwards as long as needed to meet our legal, accounting and record-keeping obligations. We keep records of permission to call, Do Not Call requests and disputes for as long as we may need to show that we honored them.

How we protect information

We use reasonable administrative, technical and physical safeguards, including encrypted connections to this website, encrypted storage, and restricted staff access to our records. No method of transmission or storage is completely secure, but we work to protect the information we hold.

Your other choices

You may ask us what personal information we hold about you, or ask us to correct it, by contacting us as shown below. We will respond as required by applicable law. We may need to keep some information, such as a Do Not Call request or a dispute record, so that we can continue to honor your choices and meet our legal obligations.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date above.

Contact us

Lonestar Business Solutions LLC
1070 Montgomery Rd, Unit 697
Altamonte Springs, FL 32714
Phone: 833-870-2447
Online: account requests or our contact form